Last updated: 9/1/2025
Important: We offer a 3-day return policy from the date of delivery. Please read our complete policy below for details.
You have 3 calendar days from the date of delivery to return an item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
The following items are eligible for return:
Certain items cannot be returned, including:
To start a return, follow these steps:
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us and we will provide instructions for the exchange process.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company and bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you, including return shipping.
If you have any questions about our refund policy or need to start a return, please contact us:
Email: homepretofficial@gmail.com
Phone: +92 329 4509583
Address: Lahore, Pakistan